I work in customer service so I like to point out the good when I see it. Especially companies and organizations who make up for their mistakes or errors well. There was a slight problem the other day when I wrote to my local library's Ask A Librarian chat feature with a reference question...there was no librarian on the other end. lol I did the feedback survey and this was the mail I got in return. Good job OPPL! Thanks for the explanation, at least. Hello, We're very sorry you didn't receive service when you tried to use the chat widget on our website. The 24/7 chat service is provided by a nationwide cooperative of librarians who pick up questions for other libraries when their staff aren't monitoring the service--it is (usually!) a wonderful way to provide a service that any one library couldn't provide on its own. We didn't have any Oak Park staff logged in to the chat service when you asked your question, and I don't know why no other chatting...
A view for the modern parent.